Easier Listening Terms and Conditions
The Easier Listening program allows you to purchase goods or services. These terms and conditions govern your use of this website.
Acceptance of these Terms and Conditions
Orders, Donations & Refunds
Content relating to goods available for ordering may be based on information provided by third parties such as the suppliers of those goods. While we aim to ensure that information is kept current and correct, there may be some instances where goods ordered differ in a minor degree from their descriptions. Subject to Your Statutory Rights, any graphics, photos, or illustrations used in relation to goods available for ordering on the website may not be fully representative of the goods described and should be used as a guide only.
By placing any order for goods in the manner described on the website, you make an offer to purchase the goods for the price specified on the website at the time you place the order (Offer). We may, in our sole and absolute discretion, accept or reject any Offer made by you for any reason, including, without limitation, the unavailability of the goods and services, an error in the price or the goods and services description posted on the website, or an error in your Offer.
Prices for goods and services displayed on the website may change at any time at our sole discretion. You must pay to us the price for the goods and services that is displayed on the website at the time you place an order, plus any applicable delivery and handling charges. Payment must be made with your order.
Title to the goods and services shall pass to you on payment in full of the purchase price and any applicable delivery and handling charges. Risk of loss or damage to the goods shall pass to you when the goods are passed from us to our delivery provider for delivery to you. We do not insure orders, so we recommend that you nominate a secure delivery address.
Any delivery period stated on the website is an indication only of the anticipated period for delivery of the goods, and does not form part of the agreement for sale of the goods. We may contact you if we anticipate any issues delivering your goods within a reasonable time.
If you place an order for goods and/or services or make a donation the website, in addition to your statutory rights, we may consider your request for a refund where:
- you notify us in writing within thirty (30) days of the order for goods and/or services or the donation or;
- you provide us with a copy of your receipt; and
- you indicate the reason for wanting a refund.
Refunds of credit card payments will be made to the same credit card.
Shipping & Returns
The Easier Listening program will endeavour to fulfil all orders for goods and/or services and donations placed via the Easier Listening program as soon as possible. The Easier Listening program will endeavour to dispatch orders or goods and/or services within 7 working days of receiving the order.
Important Information about Delivery Times
All delivery times are indications only, and indicate the time it would normally take for delivery once the goods are dispatched. Delays in shipment may occur if a product is out of stock or temporarily unavailable from our suppliers. You will be advised via email of any substantial delay. In the event of some items on your order being in stock and some items being substantially delayed we will contact you with the option to split your shipment. Additional freight charges will apply.
Purchasing goods and/or services
In order to purchase products or merchandise from the Easier Listening program, details of the goods and services you wish to order, your personal details, and credit card details for payment, must be entered into a secure payment gateway, using eWay.
The cost of delivery of goods and/or services purchased by you will be calculated at the time the product is ordered, and will be incorporated into the final price of the product.
All prices quoted on the Easier Listening program are in Australian Dollars.
Details required from you
Unless provided otherwise, all payments for donations or merchandise purchases are to be made by credit card. You must therefore provide to the Easier Listening program (via a secure payment gateway, using eWay), details of your credit card, including:
- credit card type;
- name on credit card;
- credit card number; and
- expiry date
In order for a tax receipt and/or invoice for goods and/or services that you have ordered to be delivered to you, you will need to provide the Easier Listening program with your postal address. The Easier Listening program will not provide you with a tax receipt and/or invoice recognising your donation, products or merchandise you have ordered until payment has been processed and actually received by the Easier Listening program.
The Easier Listening program does not guarantee that the program will be free from viruses, or that access to the program will be uninterrupted.
It is your responsibility to immediately report to the Easier Listening program if you suspect that your username or password is being used without your authority.
Unauthorised Use of Credit Cards
Any donations made through the Easier Listening program using a credit card are final. If you become aware that your credit card has been lost, stolen or is being used fraudulently, it is your responsibility to report the issue to your financial institution.
Limitation of Liability and Jurisdiction
The liability of the Easier Listening program for a breach of this Agreement, statutory cause of action, common law or tort (including negligence) in any way is limited as follows:
- The Easier Listening program will not be liable for indirect or consequential loss or damage, notwithstanding anything else in this Agreement and;
- Otherwise in respect of all other claims or liability to you for all other proven loss and damage is limited, for an aggregate of all claims, to the amounts donated by you to the Easier Listening program.
The Easier Listening program’s liability for a breach of a condition or warranty implied by law that cannot be excluded, is limited to the extent possible, at the Easier Listening program’s option, to:
- the supply of the goods or services;
- the supply of the goods or services by a third party;
- the repair of the goods; or
- the payment of the cost of having the goods or services supplied again or repaired
This website and its use are governed by the laws in the State of Victoria, Australia.
You agree to fully indemnify and hold us harmless against any expenses, costs, loss (including consequential loss) or damage that we may suffer or incur as a result of or in connection with your use of, access to or conduct in connection with the Easier Listening program, including any breach by you of the Conditions.
There is not GST on donations. Unless stated to be otherwise, charges referred to for any goods or services supplied (or offered for supply) via the Easier Listening program are stated inclusive of GST. Where GST applies to any supply made to you, we will deduct the applicable GST and issue you with a Tax Invoice. GST means the Australian goods and services tax charged under A New Tax System (Goods and Services Tax) Act 1999 ("Act"). Tax Invoice means tax invoice as defined by the Act.
Intellectual Property Rights
The Australian National University (ANU) owns the intellectual property of the Easier Listening program, including copyright, in all content of this program. Except as necessary for using this program on your browser, or as permitted under the Copyright Act 1968 (Cth) or other applicable laws, no material on this website may be reproduced, adapted, uploaded to a third party, linked to, framed, performed in public, distributed or transmitted in any form by any process without the specific written consent of the Australian National University. Please contact the Easier Listening program for permission to use this information.
Version 1.0 – August 2012
About this Security and Privacy Statement
This Security and Privacy Statement applies to the Easier Listening program which is operated by the Victorian Deaf Society (Vicdeaf) under the domain name "www.hearservice.com.au/easierlistening" ("the Easier Listening program"). The Easier Listening program is operated on behalf of Vicdeaf. The information described in this Security and Privacy Statement may be shared between members of the Victorian Deaf Society.
This Security and Privacy Statement may also apply to services offered by Vicdeaf on websites hosted by third parties. If so, express reference to this Security and Privacy Statement will be made on those websites.
Vicdeaf understands and appreciates that you, as an Easier Listening program user, are concerned about your privacy and about the confidentiality and security of information we may gain about you online. Vicdeaf is committed to protecting your privacy. This Vicdeaf Security and Privacy Statement explains how your personal information will be treated as you access and interact with the Easier Listening program.
As the Easier Listening program develops and as technology evolves, the Easier Listening program will continue to strive to provide you with better and more customised services and with a more effective experience. Vicdeaf encourages you to review the Security and Privacy Statement periodically because the Security and Privacy Statement may change from time to time.
In addition to the provisions of this Security and Privacy Statement, there may also be specific and additional privacy provisions which apply to certain sections the Easier Listening program. Because those specific and additional provisions also relate to your privacy protection, you should review them wherever they are accessible by you on the Easier Listening program. In the event of any inconsistency between the provisions of this Security and Privacy Statement and those other specific and additional provisions, the specific and additional provisions will prevail.
Security of information
Vicdeaf regularly reviews developments in security and encryption technologies. Unfortunately, no data transmission over the Internet can be guaranteed as totally secure. Accordingly, although Vicdeaf strives to protect such information, Vicdeaf cannot ensure or warrant the security of any information you transmit to us or from our online products or services and you do so at your own risk. Once we receive your transmission, we take reasonable steps to preserve the security of the information in our own systems.
The information that the Easier Listening program collects about you is dependent on how you use the facilities offered by the Easier Listening program.
The Easier Listening program offers a number of interactive facilities including online surveys, registration forms and product services that request your personal information.
If you use any of these tools some of the information is stored on our systems so that we can respond to your needs if you request it.
If you decide to complete an online application form or purchase a product or service, the information that you enter into the online form or survey will only be collected by Vicdeaf. If at any stage you cancel your application prior to submitting your application or survey, the information you have entered up to that point will be automatically deleted.
The Easier Listening program also contains links to the websites of third party providers of goods and services ("Third Party websites"). If you have accessed Third Party websites through the Easier Listening program and if those third parties collect information about you, the Easier Listening program may also collect or have access to that information as part of our arrangements with those third parties.
Where you access a Third Party website from the Easier Listening program, cookie information, information about your preferences or other information you have provided about yourself may be shared between us and the third party. You cannot usually be identified from the information that is shared; if you can be identified from this information, we will seek your consent before sharing such information.
Third Party websites should contain their own privacy statements and those third parties are responsible for their own privacy practices.
Participation in a research project
Title of project: Evaluating Easier Listening online
Researchers: Dr Anthony Hogan and Dr Rebecca Taylor, School of Sociology, College of Arts and Social Sciences, Australian National University
This project aims to understand whether the online Easier Listening program helps users to accept and live with their hearing loss, as well as identify ways for improving the website. The Easier Listening program introduces you to a straight forward way of managing the common problems associated with hearing loss. The program builds on 30 years of research and development and will help you to:
have a good look at the ways you presently manage your hearing and listening;
assess how well you are managing problems when they arise; and
learn some new ways of communicating which might work better for you.
As this program has only recently been launched online we are interested in finding out how it helps you and how it can be improved to better meet your needs.
If you agree to be a part of this project, information will be drawn from the responses you provide while completing the Easier Listening program, no additional information will be requested. Specifically, responses entered into surveys on the website and web analytics (information about how you use the website, for example, time spent on each page) will be used in the project.
Participation in this project is voluntary and you are under no obligation to take part. If you choose not to participate, you are still able to complete the Easier Listening program. If you would like to be involved in the project, when registering on the site, please tick the box, ‘I agree for my deidentified information to be used in a research project’. If you change your mind after agreeing to be involved in the project, you can contact the researchers to request that your information not be included as part of the project. If you do withdraw for the study, your information will be destroyed.
If you do participate in this project you may be contacted in the future to conduct follow-up research on this and related topics.
Ticking the box ‘I agree for my deidentified information to be used in a research project’ when registering for the Easier Listening program is deemed to constitute consent.
Security of the website:
Users should be aware that the World Wide Web is an insecure public network that gives rise to a potential risk that a user’s transactions are being viewed, intercepted or modified by third parties or that data which the user downloads may contain computer viruses or other defects.
Confidentiality and data storage:
Vicdeaf will provide the researchers with a deidentified copy of the data which they will store on a password protected computer. The information will be analysed by the researchers and reported in presentations and publications. No individual participant will be identified in any presentation or publication. The data will be kept securely for 5 years after publication.
If you have questions about the research project you can contact the researchers at:
Dr Anthony Hogan Dr Rebecca Taylor
School of Sociology School of Sociology
The Australian National University The Australian National University
Tel. 02 6125 2909 Tel. 02 6125 8060
Email. Anthony.Hogan@anu.edu.au Email. Rebecca.Taylor@anu.edu.au
Ethics committee clearance.
The ethical aspects of this research have been approved by the ANU Human Research Ethics Committee.
If you have any concerns or complaints about how this research has been conducted regarding the way the research was conducted, please contact:
Human Ethics Manager
Human Research Ethics Committee
The Australian National University
Tel. 02 6125 3427
Information entered into surveys on the website and web analytics (information about how you use the website, for example, time spent on each page) will be used in a research project entitled ‘Evaluating Easier Listening online’. The researchers are Dr Anthony Hogan (Anthony.Hogan@anu.edu.au) and Dr Rebecca Taylor (firstname.lastname@example.org ) from The Australian National University. The project aims to understand whether the online Easier Listening program helps users to accept and live with their hearing loss, as well as identify ways for improving the website. The information you provide will only be used for the purpose which you have provided it. It will not be disclosed without your consent. If you do not wish for your information to be used in this research project please click the ‘opt out’ button. If you participate in this project you may be contacted in the future to conduct follow-up research on this and related topics.
Vicdeaf will provide the researcher with a deidentified copy of the data. The information will be analysed by the researcher and reported in presentations and publications. No individual participant will be identified in any presentation or publication. The data will be kept securely for 5 years after publication.
If you are concerned about any part of this research, you can contact the Committee Human Ethics Officer at The Australian National University.
The Secretary, Human Research Ethics Committee
The Australian National University
ACT, 0200, Australia.
Phone: (61-2) 6125 7945
How is personal information used?
The personal information that we ask for is generally used to provide goods or services to you. For example, for a credit card transaction we need your card number, and for an order that you wish to be delivered to you, we need your contact details so we can send your shipment and contact you if there are any problems.
We may also use your personal information in other ways to provide you with superior service. This may include using your personal information to advise you of new products and services. You have the right to tell us that you do not want us to send information to you other than for the main purpose for which we have collected your personal details.
Collection of IP addresses
It is necessary for the Easier Listening program to collect your IP address for your interaction with various parts of the Easier Listening program. Your IP address is the identifier for your computer when you are using the internet.
We store your IP address for security and audit purposes. Your IP address will not be used by us or released to any third party except in the case of security, inappropriate behaviour or fraud issues, such as unauthorised access to your or our computer systems or fraudulent transactions.
We use "cookies" as a fundamental part of our interaction with your Internet browser. The purpose is to provide you with better and more customised service and with a more effective website.
A "cookie" is a small text file placed on your computer by our web page server. A cookie can later be retrieved by our webpage servers. Cookies are frequently used on websites and you can choose if and how a cookie will be accepted by configuring your preferences and options in your browser.
- to allocate an Easier Listening program identification number to your Internet browser (but we cannot identify you from this number);
- to determine if you have previously visited the Easier Listening program;
- to identify pages you have accessed and Third Party websites you have accessed; and
- for security purposes.
Most of the Easier Listening program operates by using this type of cookie.
Accordingly, if you wish to make full use of the Easier Listening program, it is required that you accept cookies.
- Online applications;
- Online surveys.
You may still be able to use some information-only pages even if you do not accept cookies.
How we Handle Email
We will preserve the content of any email that you send us, if we believe that we have a legal requirement to do so. Your email message content may be monitored by the employees of the Easier Listening program for security issues including where email abuse is suspected; our response to you may be monitored for quality assurance issues.
Use and Disclosure of Information
Acceptance and Changes to Security and Privacy Statement
This is the current Security and Privacy Statement. It replaces any other Security and Privacy Statement for the Easier Listening program published on the Easier Listening program to date. Vicdeaf may at any time vary the Security and Privacy Statement by publishing the varied Security and Privacy Statement on the Easier Listening program. You accept that by doing this, the Easier Listening program has provided you with sufficient notice of the variation.
Version 1.0 – August 2012