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Welcome to our blog - for the latest news and information on all things related to hearing health.

Our Expression AudiologyGeneral Manager and Audiologists Matt and Bridget recently joined Nick on the Daily Drive from Talking Lifestyles Radio to discuss the services that they provide and how important hearing tests are. You can listen to the full podcast below:

Check out our article that was featured in the Age recently. Click here to book now and get 15% off hearing aids before the end of April.

Independent Advice at first step - Hearing Advice 

Read Keiths Story - Click to Enlarge 

Independent Hearing Advice

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Independent Hearing Advice - The Age

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Don's Story - I'm glad I finally took action

Watch Don's Story as he describes his journey and decision making towards better hearing below:



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Life with the Oticon Opn

hearservice's first Oticon Opn client tells his life changing experience's

"Becasue I only used to have a brief conversation with guys in the coffee shop in the city, and I could never hear what they were saying".

Watch Peter's full story below or call us today to book your free trial

1300 30 20 31 

PETER'S STORY - Life with the Oticon Opn

Peter was one of hearservice’s first clients to try the Oticon Opn. Please listen to the life changes it has made and recommendations for this product in Peter's testimonial below.


We are very pleased to have such great results with our clients who have purchased Oticon Opn hearing aids.

The ground-breaking technology in Oticon Opn processes sounds 50 times faster than any other Oticon hearing aid, giving your brain a complete soundscape, and putting you in charge of which sounds you focus on. This hearing aid adjusts and balances all the sounds around you, separates speech from noise, letting you shift focus from one speaker to another, even in complex listening environments. The result is greater mastery of your conversations with less listening effort to understand what is being said. When you don't have to concentrate as hard to hear, you will be less tired and it will be easier for you to remember the conversation.

And the Oticon Opn hearing aid streams voices and music directly from your iphone or ipod, no need for a streamer worn around the neck. Great for taking calls even in noisy places like the tram or in the shopping centre.

Call us today to book your free trial 1300 30 20 31 

How to encourage your loved one to seek help with their hearing

Published April 24th 2017

We know that with age comes a natural decline in our abilities. Having trouble hearing is more common than people think, with 1 in 6 Australians having some type of hearing loss.

Hearing plays a vital role in how individuals experience, interact with, and relate to the people and the environment around them. Often people can notice when they begin to have difficulty hearing but is often accompanied by a stubborn insistence that they hear just fine and that it’s “not me, it’s everyone else”.

This can be difficult for the person dealing with the hearing loss, but often brings challenges for the person’s loved ones and can result in frustration and arguing. There are ways however, to deal with a situation like this and positively encourage your parent/grandparent/loved one to make hearing health a priority.   

Here are 5 tips we hope you find useful in encouraging the ones you love to seek the hearing help they need!

 1)  Educate them about how common hearing loss is and how easily it can be managed

 Did you know that…?

  • One in six Australians are hard of hearing
  • One in three people over the age of 50 have a hearing loss
  •  Half of Australians with a hearing loss are younger than 65

Besides musculoskeletal disease, hearing loss is the second most common health condition experienced by Australians. It is more common than asthma, heart disease, cancer and diabetes. So let them know that they are not alone, according to the 2007-08 ABS statistics, 2.1 million Australians are in the same boat!

 Inform your loved one that managing their troubled hearing can be a positive experience if they let it be. They can see an experienced audiologist and have a full hearing assessment, which will allow the audiologist to gain an understanding of where their hearing level is. The audiologist can start to understand and listen to your loved one and determine what will be the best way of managing their hearing to meet their needs. You can also let them know about technological advancement in the hearing industry.

Hearing aids are not what they used to be like 20 years ago. There are different types of hearing aids – some small, some big, some with more technology then others. There are also are number of other ways of managing difficulty hearing, such as assisted listening devices, noise cancelling earplugs and customised ear plugs, all designed to fit a client’s hearing needs.

 The most important thing to remember is to try and empoweryour loved one to make their own decision, don’t ever make them feel forced as this can cause more harm than good!

 2) Offer to be there support – go and have your hearing checked with them

Your loved one may be nervous about seeking treatment. Let them know that you support them and they are not alone. At hearservice, we always encourage a client to bring someone along to join him or her if they want in the initial appointment. This can possibly help reduce feelings of stress and reluctance and you may be able to provide important information during the appointment.  If your loved needs a free hearing check, offer to have one done as well – we recommend having your hearing checked every two years so it can give you a reason to tick it off your list!

 3) Be understanding by talking with them, not at them 

Rather than reminding them that they are having difficulty hearing by lecturing them about what they did and did not hear, talk with them instead. Remind them you are there to listen and encourage them to be open about the challenges they are facing. Ask them about what they are experiencing and try to get a discussion going. You may find that this will make them feel more open to taking action to manage their hearing.

 4) Come from a place of love

 In order for a conversation to be successful and compassionate with someone you care about with a hearing loss, it needs to come from a place of genuine love, not a place of frustration – this leads to the last tip below.

 5) Timing is important

 Wait for the right time to have a calm discussion instead of telling them they need to get there hearing checked after they may have misheard you or asked you to repeat something more than once.

 To book an appointment with one of our qualified professional audiologists, contact 1300 30 20 31 or email info@hearservice.com.au


Hearing Aid Adoption and Satisfaction With the Device Increase with Audiologist Involvement

18 April 2017

  • Source: The ASHA Leader
  • Published: April 5th, 2017
  • Author: Margaret Rogers

Larry Humes, a distinguished professor in the Department of Speech and Hearing Sciences at Indiana University Bloomington conducted a study on consumer hearing aid satisfaction, which was published in the American Journal of Audiology last month. (study link: http://aja.pubs.asha.org/article.aspx?articleid=2608398)

The study has shown that consumers are more likely to follow through with purchasing hearing aids—and are more likely to report satisfaction with them—when an audiologist following best practices is involved in the process.

In the study, participants who received customized hearing aid programming and real-ear verification, education, and related counselling from an audiologist were nearly one and a half times more likely to keep their hearing aids than those who did not. With 81 percent of those in the “audiology best practices” group and only 55 percent of those in the “consumer-decides” group electing to purchase the hearing aids after six weeks, the study found a 26 percentage-point higher rate of adoption for the “audiology best practices” group.

To reach its results, the study assigned 154 adults, ages 55 to 79 years, with symmetrical, mild–moderate sensorineural hearing loss into three groups: a placebo (P) group, an audiology “best practices” (AB) group (in which an audiologist guided device selection and fitted the aids) and a “consumer-decides” (CD) group (in which consumers self-selected and self-fitted). Regardless of group assignment, all participants received the exact same high-end, digital, mini-behind-the-ear hearing aids fitted bilaterally (ReSound Alera 9), but the provision of services differed, as did the programming options (see chart below)

 The CD model of hearing aid delivery tested in the study is not the typical “consumer does everything” model associated with over-the-counter (OTC) dispensing. Among the important ways it differs from “consumer does everything” OTC are that participants:

  • Received a comprehensive audiologic examination that identified any concomitant conditions that might affect hearing or cognitive ability.
  • Did not have a wide array of choices. They could choose only one type of hearing aid—a high-end one with three pre-set programming options.
  • Watched an instructional video on the self-selection process. Three notebook binders of step-by-step instructions were also provided.
  • Were able to try the hearing aids, with the various sizes of domes, tubes and the three pre-set programming options, for as long as they needed to make their selection. They could also use a tablet computer to listen to speech, music and other sounds to help them compare options.

A key outcome of interest in this study was the perceived real-world benefit of the hearing aids in everyday life as judged by the users on the Profile of Hearing Aid Performance (PHAP): The scores for the AB and CD groups on this measure were significantly better than the P group, but did not differ significantly from one another. The same pattern of findings was observed for the secondary outcome measure in this study: perception of speech in noise.

The study also found that the CD group demonstrated significantly lower hearing aid satisfaction scores than the AB group on the Hearing Aid Satisfaction Survey. In addition, the participants in both the AB and CD groups reported 12–18 percentage points of improvement on a measure of perceived hearing handicap (Handicap Inventory for the Elderly), both significantly better than the placebo group.

Hearing aid cost was not a significant factor for any of the outcome measures, but it did have some bearing on the final decision to purchase hearing aids. A significantly higher percentage of those who were not likely to retain their hearing aids at the end of the six-week trial had paid the higher purchase price ($3,600 versus $600 per pair).

At the end of the six-week trial, 81 percent of those who received the AB model decided to keep their hearing aids, compared with 55 percent of the CD group and 35 percent of the P group. When offered an additional four-week trial with programming, hearing aid orientation, and counselling from an audiologist, 95 percent of those in the CD and P groups combined took the opportunity, and 91 percent of those ultimately purchased the hearing aids.

After using their hearing aids for six weeks, participants in both the CD and AB groups performed significantly better than the P group on the Connected Speech Test. Those CD and P participants who later received continued services from audiologists reported significantly greater benefit and greater satisfaction with their hearing aid and they were more likely to purchase the hearing aids at the end of the study. These statistically significant advantages for the audiology best-practices group are clinically important because when hearing aid users experience benefits early on, they may be more motivated to continue using the aids.

Source URL: http://blog.asha.org/2017/04/05/hearing-aid-adoption-and-satisfaction-with-the-device-increase-with-audiologist-involvement/